Privacy Policy
PRIVACY POLICY
1 INTRODUCTION
This document sets out the privacy policy of Positive Pulse Electrix Pty Ltd (ABN 17 169 044 428) (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.
We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.
By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.
We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
2 TYPES OF PERSONAL INFORMATION WE COLLECT
The personal information we collect may include the following:
(a) name;
(b) mailing or street address;
(c) email address;
(d) telephone number and other contact details;
(e) account login details, including usernames and passwords, where needed
to set up or support your security or smart-home accounts;
(f) information about your business, property or personal circumstances
relevant to the services you request;
(g) technical information about your visit to our website, such as your IP address
and device or browser details, used to operate and secure the website;
(h) information about third parties you provide to us in connection with our
services; and
(i) any other personal information you provide to us in connection with an
enquiry, quote or our services.
3 HOW WE COLLECT PERSONAL INFORMATION
We collect personal information directly from you, including where you:
(a) contact us through our website;
(b) receive goods or services from us;
(c) submit any of our online enquiry forms; and
(d) communicate with us by email or in person, including when requesting a quote or receiving installation services or support.
4 USE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
(a) to prepare quotes and provide electrical, security and smart-home goods,
services or information to you;
(b) to set up and manage third-party security or smart-home accounts at your
request and provide related support;
(c) for record keeping and administrative purposes;
(d) to provide information about you to our contractors, employees, consultants,
agents or other third parties where reasonably necessary to provide goods or services to you;
(e) to improve and optimise our service offering and customer experience;
(f) to comply with our legal obligations, resolve disputes or enforce our
agreements with third parties; and
(g) to send you administrative messages, reminders, notices, updates, security
alerts and other information requested by you.
We may disclose your personal information to service providers who help us operate our business, including providers of cloud storage, accounting, job management, communications and website services located inside or outside of Australia.
Where we help you set up an account with a security, CCTV, intercom or smart-home provider, such as LMT Automation or Paradox, we may share your name, home address and contact details with that provider as authorised by you.
We only use your account login details to set up, configure or support your accounts as authorised by you.
5 SECURITY
We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use encryption, multi-factor authentication and access restrictions limiting access to authorised staff. However, we cannot guarantee the security of your personal information.
We retain personal information for as long as needed for the purposes described in this privacy policy or to meet legal requirements. When information is no longer needed, we take reasonable steps to destroy or de-identify it, unless we are required by law or a court or tribunal order to retain it.
6 LINKS
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.
7 REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION
If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any personal information, we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.
8 COMPLAINTS
If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.
9 CONTACT US
For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:
Name: Positive Pulse Electrix Pty Ltd